In Part I of this series on small business goal setting, we talked about the history and research which supports most of today's small busines goal setting theory.
We focused on five areas which can affect a small businesses' ability to achieve the goals they set.
- Task Complexity
In this post, I want to talk about the specific steps yoursmall business can take to determine what your business goals should be.
If you and your team are already 100% clear on what your company goals should be in 2018, head back over to Part I to increase your chances of achieving those goals. If you're not 100% clear, this post should help you.
Why Selecting The Correct Small Business Goals Is So important
Seems obvious, but every minute you are not focusing your employees on the most important things (goals), you are wasting money. Getting to your destination is critical. No company ever just magically drifts its way to success.
So HOW do you determine what to focus on?
Understand That Small Business Goal Setting Should Be Part Of A Larger Strategic Planning Process
Setting goals without looking at the long-term vision of the business can lead to setting the wrong goals or having goals which are too short term focused.
Look at the image above. This represents a broader strategic planning process where the top three to five goals for year one are part of a larger picture.
As the leader, you are trying to lead your business from point "A" (your current situation) to point "B" 5 years from now.
Point "B" is your BHAG or your "big hairy audacious goal". You want to create a plan which will get you to point "B" as fast as possible. The last thing you want to do is waste time and money getting to your Point "B".
Your goals are milestones which should chart the path to getting you closer to fulfilling your vision (your point "B").
Finally, notice that your business should operate within the "box.” Your core values (how you will behave) and the core purpose (why you do what you do) are things which provide positive constraints for your vision. Operating outside of these constraints will prevent you from getting to your point "B.”
Schedule An Off-Site With Your Team And Get As Many Perspectives As Possible
When you begin a strategic planning process, attempt to have as much feedback as possible from your entire organization. I've seen leaders (mostly due to insecurity) avoid doing this. Having multiple viewpoints will help you to avoid blind spots and make sure you are focused on the correct things.
Schedule enough time to get together as a team.
Our clients have found it extremely valuable to have their strategic planning session faciliatated. This allows leadership to contribute and not get bogged down in running the session or agenda.
We are happy to help, just contact us. Below an example agenda you can download.
Define Your Small Business's Point "A"
Next, spend some time determining the current position of the company. There are a number of strategic planning "tools" that can help to flush out all the issues.
The first of those tools is the SWOT analysis. I've written about this before, but SWOT stands for Strengths, Weaknesses, Opportunities and Threats. The SWOT helps you and your team to drive agreement and clarity around those opportunities and threats that need to be addressed. I suggest rank ordering each category so you have some direction regarding which is most important. If you keep track of your SWOT year over year, you can start to see trends. Areas where you have improved and areas which remain trouble spots.
List Your Small Business Fires
Fires are those problems that exist in your business, but never seem to get solved. They suck up time and resources. There are several reasons for this, but you should take the time to ask your employees what those problems are and don't assume you know them all. Be sure to get the feedback of your front line employees. If part of your performance management process involves meeting each employee weekly during 1 on 1s, these issues shouldn't be suprises. Again, capture these each time you create your plan and you will begin to see patterns.
Define Your Point Small Business's "B"
There are a number of ways to do this, but ultimately, you want to paint a clear picture of the future (Jim Collins calls this your "vivid description"). I like to arrive at a point "B" in two ways:
Ask questions like, in five years we would like to do $XM in revenue, with a 20% net income. We would like to have "Y" employees. We would like to own Z% of the market. Anywhere you can attach some sort of number to your point "B", do it.
This part is a bit more "fuzzy,” but just as meaningful. Ask questions like the following in an attempt to develop as clear of a future picture as possible, "In 5 years......"
- Our customers will say _________________________ about our company
- Our employees act like this (list some behaviors or core values) ___________________and will say _________________about our company
- We will sell the following products and/or services ____________________________________________
- Our products and services will do __________________ for the market (what positive impact will your products & services have on the market / world?)
- We will be a leader at ____________________
Review All This Feedback, Then Ask The Question - "Based on all we know - on what should we be focused over the next 12 months?"
It's best to get as much feedback on this question as possible. At this point you should have your SWOT, Fires and BHAG.
Ask your team to articulate what they think is most important and create a list of possible goals. Make sure each goal is SMART. If you're not sure what a "SMART" goal is, check out our in depth post on the subject here.
Once you've developed your list, ask the team to rank order the goals. This is especially helpful if you end with more than 5 goals.
The objective here is to drive alignment around what everyone thinks are the most important things (goals) that need to happen in the next 12 months.
Assign A "Who", Due Date And "KPI" To Each Small Business Goal
Once you've determined your top 3-5 goals, it's time to assign some accountability (remember the commitment piece from Part I of this series?), a due date and a way to measure success (a KPI or key performance indicator).
For example, say your goal is "To increase revenue in 2017". A more appropriate goal would be, "To increase revenue 5% from $5.0M to $5.5M by 12/31/2017".
Now for the hard part. You need to pick someone on your team who will ultimately be responsible for the goal and reporting results.
Define A Check-In Interval And A "Red,” "Yellow" Or "Green" Criteria For The Goal
Now that you've done the hard work of creating the goal and assigning the accountability, you need to define the check in interval. I suggest monthly, but some goals require a more frequent or less frequent check-in.
In Envsionable, you can create goals and KPIs (with specific thresholds) all in one platform, making this process super simple.
You can see below that the monthly result was $467,234 vs a goal target of $458,333 and the indicator was "green.”
We set the red, yellow and green values as follows:
Hopefully this blog post has helped to demystify the process of setting your company's goals.
At Envisionable, we can help facilitate the goal setting process and provide you with a platform to stay on track so you can reach point "B" as fast as possible.